Seattle’s Silverline office infrastructure is in a state of flux after a recent state takeover, but a new Seattle Department of Finance survey shows that Silverline customers can expect some improvements in the coming months.
According to the survey, conducted by the firm IHS Markit, Silverline was ranked by customers as the fifth-least expensive service provider in the nation for office equipment, ahead of Amazon.com, Home Depot, Target and Office Depot.
The survey also showed that customers were dissatisfied with the state of Silverline, with 38 percent saying they would rather use their own personal office equipment.
However, IHS noted that the survey was based on a representative sample of customers who have an office in the state, and did not consider the cost of renting office equipment to be included.
In the survey of 1,100 respondents, only a minority of respondents said they have used their own office equipment at home.
The report notes that the average price of office equipment rental in Seattle in 2018 was $1,939 per month.IHS did not provide a specific number for the number of people who had purchased office equipment for themselves.
However, a spokesperson for Silverline told The Seattle Times the company had made improvements to its office equipment service since the state takeover.
Silverline has made improvements in recent months, including the removal of the office automation system, which made the company less effective at keeping track of customers, and the addition of a mobile desk and chair service.
The spokesperson also said that the company has made investments to improve customer service and maintain a healthy and safe workplace.